PRIVACY POLICY

Floatation and Wellness Hub Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (www.fwhub.com), hosted by WIX, and when you communicate with us via email or through our Customer Relationship Management (CRM) system, Fresha.

Information We Collect

Personal Information: When you sign up for our newsletter, book a treatment, or contact us, we collect personal information such as your name, email address, phone number, and any other details you provide.
Usage Data: We may collect information on how you access and use our website, including your IP address, browser type, pages visited, and the date and time of your visit.

How We Use Your Information

To Provide Services: We use your personal information to provide you with information, products, and services that you request from us.
To Communicate: We use your email address to send you newsletters, promotions, and updates. All email communications are managed through our CRM system, Fresha.
To Improve Our Services: We analyze usage data to improve our website and services.

Data Storage and Security

Storage: All personal information submitted via our website is collected and stored in our CRM system, Fresha.
Security: We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to provide our services or comply with the law.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us understand how you use our site and how we can improve your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

Your Rights

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information.
Objection: You have the right to object to the processing of your personal information under certain circumstances.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Floatation and Wellness Hub Ltd
65 South St, Bishop's Stortford CM23 3AL
Email: info@fwhub.com

Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you by email if the changes are significant.

Last updated: 25/06/2024